COLLECTION OF YOUR INFORMATION
Jackson Services collects information that you provide on our app and website. Customers are prompted to supply this information when they schedule a service. Any information required from the customer is used to properly schedule the service they are requesting. Any personal data submitted online or through our mobile app will only be accessible by Jackson Services’ employees. The information we may collect includes:
Demographic and other personally identifiable information, such as your first and last name, postal address, email address, and telephone number, gender, and date of birth.
If you submit an application via our website, we collect data as necessary to consider you for a job opening.
We collect the content of messages you send to us, such as feedback, reviews you write, questions and information you provide to customer support, or specific instructions and details related to your service request.
Geographical Location Information
We may request access to location-based information from your mobile device to provide location-based services. This information will be used to make the registration process more convenient and auto-populate your location information. If you wish to change the access or permissions for the app, you may do so in your device’s settings.
Mobile Device Access
We may request access or permission to certain features from your mobile devices, such as the camera, and calendar. This allows customers to upload images and videos of their service problem directly to the app, add the appointment to their calendar, or receive text messages from Jackson Services on the status of their appointment. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
We may request to send you push notifications regarding your account and the application. These alerts will be used to alert the customer when their appointment has been confirmed, or a technician is en route to their location. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use the information collected to:
- Create and manage your personal account with Jackson Services for future use.
- Administer promotional offers and track customer lifetime value.
- Deliver targeted advertising and newsletters.
- Email you regarding your order and administer your invoice.
- Increase the efficiency and operation of the Application.
- Perform other business activities as needed.
- Request feedback, contact you about your service and respond to customer reviews.
- Resolve disputes and troubleshoot problems related to the app or the service.
DISCLOSURE OF YOUR INFORMATION
The information that you provide on our website or mobile app may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, such as payment processing and customer relationship management.
When you post comments, questions, concerns, reviews, or specific instructions, this information will be accessible to Jackson Services’ employees and given to the appropriate point of contact. Reviews may also be shared on social sites for marketing purposes.
The information you provide may be integrated with an email service provider to distribute emails regarding your service, invoice, maintenance updates, promotional offers, and newsletters. You can unsubscribe from these emails at any point.
We may also partner with selected third-party vendors, such as Google Analytics to allow tracking technologies and remarketing services to analyze and track users’ use of the application and website, determine the popularity of certain content, and better understand online activity. By accessing the application, you consent to the collection and use of your information by these third-party vendors. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected by Google Analytics, you can update your settings by visiting, https://tools.google.com/dlpage/gaoptout.
SECURITY OF YOUR INFORMATION
We use administrative, electronic, and physical security measures to help protect your personal information. However, any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
CONTROLS FOR DO-NOT-TRACK FEATURES
YOUR RIGHTS AND CHOICES
The data you provide is used to administer your service and is stored in our customer relationship management system for future use. If you believe there is an error in the account information that you provided, such as incorrect name, mailing address, or phone number, you may call our office at 706-884-3351 to request a change.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by unsubscribing through the email or replying to email@example.com to be removed from our mailing list.
1411 Whitesville Street
LaGrange, GA 30240
Last Updated: November 16, 2018