FAQs

Jackson Services - Your Trusted Home Comfort Partner

Get expert answers to your heating, cooling, and plumbing questions from Jackson Services. With over 50 years of experience serving LaGrange, Columbus, Opelika, and Carrollton, we’re here to help you make informed decisions about your home comfort systems.

General Service Questions

What services does Jackson Services offer in West Georgia and East Alabama?

We provide comprehensive HVAC and plumbing solutions, including:

HVAC: AC installation/repair, furnace service, heat pumps, indoor air quality, ductwork, thermostat installation

● Plumbing: Drain cleaning, water heater service (tank & tankless), leak detection, sewer lines, water filtration systems, fixture installation

Maintenance: Annual tune-ups, seasonal inspections, preventive maintenance plans

Four Convenient Locations: LaGrange, GA | Columbus, GA | Opelika, AL | Carrollton, GA

Coverage Areas:

West Georgia: LaGrange, Columbus, Carrollton, Newnan, Bremen, Villa Rica, West Point, Pine Mountain (Troup, Muscogee, Carroll, Coweta Counties)

● East Alabama: Opelika, Auburn, Valley, Phenix City, Lanett (Lee and Chambers Counties)

Yes. All Jackson Services technicians are fully licensed, insured, and bonded in Georgia and Alabama. Our team receives continuous training on the latest HVAC and plumbing technologies, and all employees undergo background checks for your safety and peace of mind.

Heating Systems

How much does it cost to replace a furnace?

Cost Factors:

● Furnace type (gas vs electric)

● AFUE efficiency rating

● Home size and BTU requirements

● Brand and warranty

● Installation complexity

We offer FREE estimates and financing to make replacement affordable.

Heat Pumps: Ideal for moderate winters, provide heating + cooling, highly efficient

Gas Furnaces: Best with natural gas access, reliable in extreme cold

Dual Fuel Systems: Heat pump + gas furnace backup for maximum efficiency

Electric Furnaces: Lower upfront cost, higher operating costs

We’ll help you choose based on your home, budget, and priorities.

Common causes:

● Thermostat set to “ON” instead of “AUTO”

● Pilot light out (gas furnaces)

● Dirty air filter restricting airflow

● Heat pump in defrost mode (normal 5-10 minutes)

● Low refrigerant (heat pumps)

● Failed ignitor or gas valve

Water Heaters

Tank or tankless water heater?
Here’s how they compare:
Feature Tank Water Heaters Tankless Water Heaters
Upfront Cost Lower ($800–$2,000) Higher ($2,500–$4,000)
Efficiency Standard 20–30% more efficient
Hot Water Supply Limited to 20–40 gallons Endless, on-demand hot water
Space Requirements Takes more space Space-saving wall mount
Maintenance & Repairs Simpler repairs Slightly more complex
Lifespan 10–15 years 20–25 years
  We’ll analyze your needs to recommend the best option.

Tank water heaters: Once yearly to flush sediment

Tankless water heaters: Annual descaling (especially with hard water)

Benefits: Extends lifespan 3-5 years, improves efficiency, prevents breakdowns, reduces noise, maintains warranty

Tank models: 10-15 years (12-15 with maintenance)

Tankless models: 20-25 years

Replace if you notice:

● Age (8+ years for tank, 15+ for tankless)

● Rusty or discolored water

● Strange noises

● Water pooling around base

● Inconsistent temperature

● Reduced hot water supply

Maintenance & Prevention

How often should I service my HVAC system?

At least once yearly:

Spring: AC tune-up before summer

Fall: Heating system tune-up before winter

Annual tune-up includes: Complete inspection, filter change, coil cleaning, refrigerant check, electrical connections, lubrication, thermostat test, safety controls, airflow measurement, ductwork inspection

Benefits:

● Prevents 95% of breakdowns

● Lowers energy bills 15-20%

● Extends lifespan 5-10 years

● Maintains warranty

● Priority scheduling

Every 1-2 months: Homes with pets or allergies

Every 2-3 months: Average homes

Monthly: During peak summer/winter

Change more often if: Multiple pets, allergies, recent renovations, high dust, constant system use

Signs to change: Visible dirt, reduced airflow, higher bills, more dust, worsening allergies

Air Conditioning & Cooling

Why is my air conditioner not cooling properly?

Common causes include:

● Dirty air filter (change every 1-3 months)

Refrigerant leak (requires professional repair)

Frozen evaporator coils (airflow or refrigerant issue)

Dirty condenser coils (outdoor unit blocked by debris)

Failing compressor

Thermostat problems

● Undersized system for your home

Our technicians quickly diagnose issues and provide transparent repair options for homes throughout West Georgia and East Alabama.

Cost Factors:

● Home size (larger homes need more powerful systems)

● SEER rating (higher efficiency = higher upfront cost, lower energy bills)

● Brand quality (Trane, Carrier, Lennox offer premium reliability)

● Ductwork condition (repairs add cost)

● Installation complexity

We offer FREE estimates and flexible financing options. Call for a personalized quote.

General Guidelines:

● 1,000-1,500 sq ft → 1.5-2 tons

● 1,500-2,000 sq ft → 2-2.5 tons

● 2,000-2,500 sq ft → 3-3.5 tons

● 2,500-3,000 sq ft → 3.5-4 tons

● 3,000+ sq ft → 4-5+ tons

Important: Proper sizing also considers insulation, windows, sun exposure, and ductwork. Our technicians perform professional load calculations (Manual J) to determine the exact size your home needs.

SEER (Seasonal Energy Efficiency Ratio) measures AC efficiency—like gas mileage for your cooling system.

● 13-14 SEER: Minimum efficiency, budget-friendly but higher operating costs

● 15-16 SEER: Mid-range, good balance for most homeowners

17-20 SEER: High efficiency, significant energy savings

20+ SEER: Premium efficiency, maximum savings plus utility rebates

In hot climates like ours, upgrading from 13 to 16 SEER saves $300-500 annually on energy bills.

Replace your AC if:

● The system is 12-15+ years old

● Frequent repairs (multiple times per season)

Rising energy bills despite the same usage

Uneven cooling throughout your home

● Uses R-22 refrigerant (phased out, expensive)

Repair costs exceed 50% of new system price

Best replacement time: Spring or Fall when demand is lower and pricing is better.

Plumbing Services

Why is my drain slow or backing up?

By location:

● Kitchen: Grease, food particles, soap buildup (never pour grease down drains!)

● Bathroom: Hair, soap scum, toothpaste

● Toilets: Too much toilet paper, “flushable” wipes, foreign objects

● Multiple drains slow: Main sewer line problem (tree roots, pipe damage)

Professional solutions: We use drain augers, hydro-jetting, and video inspection to clear tough clogs.

We provide upfront pricing before starting work—no hidden fees

Yes, we install:

Water softeners (removes hard minerals)

Whole-house filtration (removes chlorine, sediment)

Reverse osmosis (ultra-pure drinking water)

UV purification (kills bacteria, ideal for well water)

Carbon filters (improves taste and odor)

Better water = better health, cleaner dishes, softer laundry, longer-lasting appliances.

Costs & Pricing

Do you offer financing?

Yes! Flexible financing with approved credit includes:

● Monthly payments that fit your budget

● Low-rate and 0% APR promotional options

● Quick approval process

● No prepayment penalties

 

Available for: New HVAC systems, water heaters, major repairs, air quality systems, emergency repairs over $500

Yes, for: New HVAC installations, system replacements, water heaters, major plumbing projects, filtration systems, ductwork

What’s included:

● Thorough home assessment

● Multiple equipment options

● Energy efficiency calculations

● Upfront, transparent pricing

● Financing options explained

● Written proposal, no pressure

Emergency Services

Do you offer 24/7 emergency service?

Yes! Available nights, weekends, holidays—365 days a year.

HVAC emergencies: AC failure in extreme heat, no heat in winter, gas leaks, CO detector alarms

Plumbing emergencies: Burst pipes, sewer backups, no hot water, major leaks, overflowing toilets

Why choose us:

● Fast response (1-4 hours average)

● Fully stocked vehicles

● Upfront pricing

● Available in LaGrange, Columbus, Opelika, Carrollton

Emergency Number: (706) 403-1882

Regular Hours: Monday-Friday, 7:30 AM – 5:00 PM

Emergency Service: 24/7 including nights, weekends, holidays

Contact Us:

● Phone: (706) 403-1882

● Email: info@jacksonservicesco.com

Still Have Questions?

We’re here to help! Call Jackson Services anytime for immediate assistance.

Serving West Georgia and East Alabama with expert HVAC and plumbing solutions for 50+ years. Family-owned, 100% satisfaction guaranteed.

Locations: LaGrange, GA | Columbus, GA | Opelika, AL | Carrollton, GA